PARTNER QUICK GUIDE

UEMD Resource HUB | 424 S. Pulaski St

every partner is an entry point into a connected system of care

The UEMD Resource Hub is built on a coordinated, community-driven model where food is the entry point, and wraparound services create pathways to stability. This Partner Quick Guide outlines how we work together to serve individuals and families through a shared intake system, clear communication, and aligned services. From submitting referrals through our intake link, to coordinated access led by our Navigator, to partner engagement and follow-through, every step is designed to ensure that no one falls through the cracks.

This guide also provides essential information for Hub operations, including access details, scheduling procedures, weekly programming, and partner expectations—so we can function as one connected system, not separate services.

Any questions please call or text Michelle 443-690-1694 or Lisa (410) 892-4387

1) PARTNER DIRECTORY

 

2) INTAKE PROCESS

ALL referrals must go through the Intake Form for coordinated access:

 

PARTNER EXPECTATIONS

  • Use Intake Link for ALL referrals

  • Respond to referrals within 48 hours

  • Communicate outcomes back to Navigator

  • Maintain professional + trauma-informed environment

  • Support a shared system — not siloed services

 


COORDINATED ACCESS WORKFLOW

Step 1: Intake

  • Any partner can submit a client through the intake link

  • This is the entry point to the system

Step 2: Navigator (Sheena)

  • Receives all intakes

  • Conducts coordinated access

  • Identifies full scope of needs

Step 3: Partner Connection

  • Referrals sent to specific partners

  • Partners contact clients directly

Step 4: Real-Time Support

  • Clients receive info, follow-up, and next steps

Step 5: Tracking & Accountability

  • Everything is tracked

  • Follow-ups happen

  • Outcomes matter

3) HUB OPERATIONS

ACCESS INFO

  • Server Name: UEMD-HUB

  • Server Password: Empower21223

  • Door Code: 2018

HUB SCHEDULING

To Book the Hub (Required in Advance):
https://docs.google.com/forms/d/17V74cxPg2yyXYCdLNpxuuC9K9bTXuWLKbmWs-2CC1gA/preview

Rental Rates:

  • $50/hour → Half Hub

  • $100/hour → Full Hub

✔ Must be scheduled + approved before use

WEEKLY HUB SCHEDULE

MONDAY

  • 10-2:00 The Food Project

TUESDAY

  • 9–4:30 PM - Peer Training (June 2, 9, 23, 30)

  • 6:30 PM - NA Meeting 6:30pm

WEDNESDAY

  • 11 AM. - Women's Wrap

  • 12 PM - Maternal Health or Movie Matinee

THURSDAY

  • 12-2 PM - The Food Project (Except June 18, July 2 & 16)

  • 9–4:30 PM - Peer Training (June 18, July 2 & 16)

  • 2-8 PM - Game Day (June 11th)     

  • 6:00 PM – Monthly Hub Partner Meetings

FRIDAY

  • 11:00 AM -   Men's Wrap (except MVA day)

  • 8:00 AM–3:00 PM – MVA every 3rd Friday (except June 12th)

  • 12:00 PM – Karaoke

  • 6:00-7:00 – Line Dancing

SECURITY

All partners operating within the UEMD Resource Hub are responsible for ensuring their own security needs are met. While the building is secured, U Empower of Maryland does not provide on-site security personnel.

Partners who feel additional security is necessary for their programming or operations are responsible for arranging and covering the cost of their own security services. Contact Ms Neka for scheduling security (443) 800-2624.

For any event, program, or gathering with more than 25 attendees, partners are required to hire appropriate security personnel to ensure the safety of all participants.

U Empower of Maryland is not liable for incidents related to partner-hosted activities where additional security measures are deemed necessary.